HOW TO COMPLAIN
We always direct all our resources to furnish the best possible services. However, in case you have any reservations regarding our services, you may lodge a complaint with our practice manager. You will be given an appointment to discuss the issue within 7 working days. We will try our best to address your concerns completely and provide you with a valid explanation.
Complaints should be put in writing to: The Practice manager, 11 – 13 Strutton Ground London, SW1P 2HY.
We shall acknowledge your complaint within three working days. We shall then be in a position to offer you an explanation. Investigating your complaint, we shall aim to:
– Find out what happened and went wrong.
– Make sure you receive an apology, where this is appropriate.
– Identify what we can do to make sure the problem doesn’t happen again.
A full response will be made within 20 working days of receipt of the complaint, or where the investigation is still in progress, you will be sent a letter explaining the reason for the delay and a full response will be made within five days of a conclusion being reached.
IF PATIENTS ARE NOT SATISFIED WITH THE RESULT
If for any reason you remain unhappy with the way the complaint has been handled, you can contact the Dental Complaints Service (a department of the GDC) for further help and support.Their contact details are:
Dental Complaints Service
Address: The Lansdowne Building, 2 Lansdowne Road, Croydon CR9 2ER Email: [email protected]
Website: www.dentalcomplaints.org.uk
Telephone: 08456 120 540
